Upgrade and Downgrade Requests

Upgrade Requests

The thing we’re best at is negotiating better rates for your current services. However, if you want to upgrade your services and make sure that you’re still getting the best deal available, we can help with that, too!

If we upgrade your services, we’ll use the everyday pricing for your upgraded services as our starting point for negotiation. We’ll invoice you for 50% of any amount that we reduce the bill from that everyday pricing.

Downgrade Requests

If you want us to remove or downgrade a service in order to reduce your bill, we will calculate the savings based on the bill to bill reduction and charge 50% of that reduction, the same way we would if we had negotiated a discount. You are also welcome to make any desired changes to your services before submitting your bill to us.

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