If the bill you receive right after our negotiation doesn’t include our savings, or if your bank account or credit card is charged for an amount that doesn’t seem correct, don’t worry! Log in to your BillFixers account and check our negotiation date, and compare it to the statement date and billing cycle on your new bill. Chances are, the bill you received is for services prior to our negotiation date — the bill may have even been generated before our negotiation date.

If the billing cycle and statement date clearly fall after our negotiation date, please reach out to us. You can send a message on our bill or contact us via email. Sometimes the reps on the other end of the line make mistakes, but that shouldn’t cost you any of your time — we’ll be happy to make additional calls to make sure any problems with your bill are corrected.

We generally set up our invoicing after we tell you your results, so our invoices will not be synchronized with your provider’s billing date. If you’d like us to change the date we invoice you every month, just ask!