If your bill indicates that you have a smaller data plan, don’t worry! Sometimes, we’ll reduce your monthly data and negotiate for the addition of free bonus data. The end goal is that you’ll have the same data allotment you had before, but at the rate of a smaller plan! For example, you were on a 4GB data plan when we started, but we negotiated a 2GB bonus on top of a 2GB plan to replace it. That means you still have access to 4GB (2GB+2GB), but now you’re only paying for 2GB!
If you experience any unexpected service outages, please reach out to us. We’ll make sure that any problems with your service get resolved, while also ensuring that your savings remain in place.