Potentially Outdated Information
We have a whole new invoicing process that is integrated with our customer dashboard. You can read about it here. The following article only applies if you have not transitioned over to our new integrated invoicing, and you are still receiving invoices exclusively via email.
When all is said and done, we send over an invoice for 50% of any reduction we secure on your bill. That includes line item discounts or reductions on your current services, or reductions resulting from plan changes, contracts, or the removal of services.
Unless the monthly reduction is less than $10/month, we’ll send you a monthly invoice for our 50% by default. If the reduction is less than $10 a month, we’ll send an upfront invoice by default. In any case, we send over our invoices from our payment software, Freshbooks.
Monthly invoicing is a payment option for 50% of the total savings, and invoices will not be synchronized with your provider’s billing date.
If you have an existing recurring invoice, we’ll split our invoices for a new negotiation among the remaining scheduled invoices. If you prefer for your invoicing to be separated in these instances, contact us and we’ll be happy to make that change.
Additionally, if you want to switch an upfront invoice to monthly, switch monthly invoicing to upfront, or make another invoicing change, you can contact us and we’ll get that set up.
You can pay our invoices through Freshbooks with any major card, or with PayPal as long as your PayPal account is connected to a bank account. You can also mail a check to:
4610 Charlotte Ave
Nashville, TN 37209