The way BillFixers works is that we negotiate savings on your behalf and then split those savings with you. In theory, it’s pretty simple. In practice, it can sometimes get a little complicated, but we try to adhere to that principle as much as possible. If you have questions about how that model works, we have an FAQ on our pricing page. To make payment easy, we’ve built our own billing platform. This article will go over how that works.
This article will cover making payments at your customers.billfixers.com dashboard, where we have our new billing system. If you’re a longtime customer and haven’t moved over yet, you might want to check out: How You Pay BillFixers (Legacy Billing – Freshbooks) or Managing Automatic Payments (Legacy Billing – Freshbooks)
How do you accept payment?
By default, the best way to pay us is to add a credit or debit card to your BillFixers account. You can choose whether to pay upfront or monthly and then we’ll automatically charge the right amount every time. From there, we’ve tried to offer a lot of additional flexibility. If you would prefer to pay via something else, like a check or Paypal, please reach out to us at hello@billfixers.com and we’ll work to accommodate that. However, it’s a million times easier for us if you’re willing to set up a card, so that’s our preference.
How do I set up payment?
We’ve got a really in depth article for you on Adding or Updating a Card for Payment in your dashboard. But here are the basics: you can either add a card directly when you sign up or in some cases add it after we’ve finished negotiating. If we need a card, you should have a notification or banner in your dashboard with instructions on how to add it. However, you can always navigate to the payments page to get going. All you’ll need to do is type in your credit or debit card number to get started.
When will I be charged next? How much?
The basic details will be on your billing page. You’ll next be charged on the “Next Payment On” date for the “Monthly Billing” amount to the “Payment Method” card.
How can I change my billing date? Can I sync it up with my bills?
Absolutely. All you have to do is go to Payment Preferences and click “Change.” You’ll get a calendar dropdown with options to change the date within about a 30 day window.
How can I see what I’m being charged for?
On your payments dashboard, the second box from the top will be “Current Billing Details.” This will include a breakdown of all the active discounts that we’re charging for this month.
How can I see what I’m going to be charged going forward?
Just below “Current Billing Details” you should see “Monthly Details.” This is our estimate of your current and future charges. If we negotiate more savings in the future, these will automatically adjust. Or, if you get in touch about having cancelled service with your provider, we will adjust these as well.
How can I see my payment history? Can I download a copy of my invoices?
Yep! At the bottom of your page, there will be a list of all your previous invoices, the date they were created, the amount they were, and if anything is due on them. At the right of that box, you’ll see the option to “Download Invoice” which will provide a PDF copy you can keep for your records.
What if there’s been a billing mistake?
Everybody makes mistakes. We’ve built an automated system to avoid human error, but that just opens up opportunities for other error. If you think something is wrong, just get in touch with us and we’ll be happy to get to the bottom of it.
What if there’s an overdue balance?
When you add or update a card after not having paid for more than one month, we’ll charge for the amount that’s overdue automatically. If that’s not affordable, get in touch with us and we can try to work something out.
What if I can’t afford to pay you?
We get it. We’d like to help. The idea behind BillFixers is that we shouldn’t cost anything extra. You only have to pay us out of the money you’re saving with your provider. So, instead of paying $100 for service before, you’re now paying them $50, us $25, and your total expense is $75. However, that only works if you can afford the $100 to your provider. If not, then all of a sudden there’s no free money. Please get in touch with us and we’ll do what we can to help. We can defer payments or break them up into different chunks or really whatever we can do to help.
What if I don’t want to pay with a credit or debit card? Can I pay with a check, paypal, or via ACH?
We do have the ability to mark payments via other methods. However, our system is really built around the idea of paying by credit or debit card. Coming up, we’re planning to add bank support so that you can connect your bank and pay automatically. In the meantime, please contact us if you’d like to pay via another method. We’ll have to set things up on our end to accommodate that. Generally speaking, the process will be less slick and you might get some weird or confusing emails for now, but we can get it done.
What if I don’t want to pay automatically each month. Can I pay one month at a time?
We built this new billing platform around the idea of paying automatically each month, like you would for a Netflix account. However, we know that’s not everybody’s cup of tea. If you want to pay via another payment method, as described above, contact us and we can work something out. If you want to pay via credit card manually each month, we can migrate you to our old legacy system that can accommodate that. Hopefully, we’ll continue building this system to make it easier to use for everybody’s preferences and can migrate you back in the future. For what it’s worth, we’d really appreciate it if you would use this new system, but at the end of the day our goal is to make things easy for you.