The Negotiation Process

Most negotiations include two types of reductions:

  1. We call the provider and, using the information you have provided and we have gathered, represent to the service provider that we are you, the account holder. We then threaten the service provider with cancellation. We speak with retention representatives, use comparable services from other providers as leverage to negotiate a lower rate for your current services, and lock in discounts and credits. These reductions don’t require a downgrade to your level of service, or a contract, so (if we’re successful) we’re getting a lower price on your bills for existing or better service, without additional consent.
  2. We also comb through those bills to find additional opportunities for savings: analyze your usage, what services and features you use and don’t use, etc. We let you know what service changes we recommend, such as contracts, downgrades, and services removals, and then lock them in with your consent.

When all is said and done, we send over an invoice for 50% of the reduction we negotiate through either method (for the length of the savings up to 12 months for residential customers), as payment for our service. If you don’t save, you don’t pay!

Unless the monthly reduction is less than $10/month, we’ll send you a monthly invoice for our 50% by default, but you can contact us and request upfront invoicing, and we’ll be happy to set that up. Either way, we send over our invoices from our payment software, Freshbooks.

Monthly invoicing is a payment option for 50% of the total savings, and invoices will not be synchronized with your provider’s billing date. 

To learn exactly how we calculate the savings achieved by these reduction methods, check out How We Calculate Savings. For more information on our pricing, visit and check out our answers to the most frequently asked questions.

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