We call the provider as you, the account holder, and threaten them with cancellation. We speak with retention representatives, use comparable services from other providers as leverage to negotiate a lower rate for your current services, and lock in discounts and credits right away. These reductions don’t require a downgrade to your level of service, or a contract, so we’re getting your bills as low as possible on your existing or better service, without additional consent.
We also comb through those bills to find additional opportunities for savings: analyze your usage, what services and features you use and don’t use, etc. We let you know what service changes we recommend, such as contracts, downgrades, and services removals, and then lock them in with your consent.