BillFixers Knowledgebase
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You'll find our answers to the most common questions here.

  • Getting Started 4 Articles

    • What We Need to Negotiate
    • Submitting Bill Documents
    • Signing Up
    • How do I pay BillFixers?
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  • User Guides 2 Articles

    • Cancelling Your Service Provider
    • How does the referral program work?
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  • Offers & Information Requests 9 Articles

    • Should I remove insurance or a protection plan?
    • Should I agree to a new contract?
    • Why are you asking me to turn off 2FA/MFA (Two Factor/Multi Factor Authentication)?
    • Why do I need to pay off my past balance before negotiating?
    • Why do you need my PIN, passcode, or the last four digits of SSN to negotiate?
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  • Billing & Payment 8 Articles

    • How To Pay BillFixers (Legacy Billing – Freshbooks)
    • Managing Automatic Payments (Legacy Billing – Freshbooks)
    • Adding and Updating a Card for Payment
    • Paying Upfront/In Full vs. Monthly
    • How do I pay BillFixers?
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  • Everything You Should Know About Negotiations 11 Articles

    • How We Calculate Savings
    • Utilities Negotiations and Calculating Savings
    • Wireless Negotiations and Calculating Savings
    • The Negotiation Process
    • Upgrade and Downgrade Requests
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  • Account Questions 7 Articles

    • Account Security & Privacy
    • Cancellations and Early Termination Fees
    • How to Contact BillFixers
    • Why did my bill go up?
    • Can you negotiate my non-U.S. bills?
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  • Something Looks Wrong 5 Articles

    • If You Don’t See Your Savings
    • If Your New Bill Doesn’t Look Right
    • What if my new wireless bill doesn’t look right?
    • Why did my bill go up?
    • What if I got an error or found a bug?
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